This requires a systematic and continuous work to ensure systems are in place to deliver what is intended to be delivered. Your contributions are not forgotten.Īs a nation working together for better health, the Ministry of Health (MOH) is to ensure a high quality health system that is customer centred, equitable, affordable, efficient, technologically appropriate, environmentally adaptable and innovative. I would also like to remember those who are still serving here faithfully over the years. A special word of thanks to the “Ikon Quality” individuals who will be recognised today for their contributions towards Quality in HKL. I am very glad that the organising committee has taken the effort to recognise the pioneers who have contributed in many ways towards the success of this initiative. This realization is achieved because of the participation of committed individuals in the hospital.

First and foremost, I would like to thank the organising committee for inviting me to this auspicious and meaningful event, the 25th QA/QI Convention, Hospital Kuala Lumpur (HKL), with the theme “Commitment, Internalization and Realization”.Ĭelebrating 25 years of QA/QI in HKL is definitely reflective of years of commitment to quality.

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